Terms of service

These terms, the Privacy policy and the DPA are the agreement. Where they disagree about personal data, the DPA wins; where a signed order form disagrees with any of them, the order form wins for that customer only. We may update the terms with 30 days' notice to workspace owners, and continued use after that accepts the update.

One workspace, one contracting company. The owner controls billing, roles and deletion. You are responsible for everything done under your workspace, including by anyone you invite: their access is your decision, their sign-in link is theirs to protect, and removing someone is yours to do. Keep the owner's email address current — it is where notices, invoices and breach reports go.

You keep all rights to your quizzes, brand assets and lead data. You grant us only the narrow licence needed to host and display them for you. You warrant that you have the right to use everything you upload, that your quizzes and result claims are lawful and not misleading, and that you have a lawful basis for collecting each field you ask for. We do not review, approve or endorse your content, and we take no responsibility for it.

Do not use Sondr to collect special-category data — health, biometric, genetic, political, religious, trade-union or sex-life data — or data from children. Do not publish quizzes that are unlawful, deceptive about who is asking, or designed to harass. Do not send respondents to Sondr without a lawful basis for asking them anything.

Do not resell the service, resell access to your workspace, probe or load-test it without written permission, work around a plan limit, or use it to build a competing product. Automated access is limited to the interfaces we publish.

AI output is a draft produced by a third-party model. It may be wrong, biased or unsuitable, and it is not advice of any kind. Nothing reaches a respondent until a human on your side accepts it — at which point it is your content under clause 3 and you are solely responsible for it.

Do not use Sondr's AI to make medical, legal, financial, employment, credit or insurance determinations about a person. Monthly generation allowances are hard limits set by your plan, on Sondr credits and on your own key alike; reaching one pauses generation until the next period and gives no right to a refund. Where you connect your own provider key, your use of that provider is your contract with them, and their terms and outages are outside our control.

AI is on by default for new workspaces. An admin may switch it off at any time; that switch is your control, not an obligation of ours, and leaving it on is your decision.

Plans are billed monthly or annually in advance through our payment provider, in the currency shown at checkout, exclusive of VAT. Prices may change at renewal with 30 days' notice. Non-payment pauses the workspace: quizzes go offline and leads are hidden until the card is updated. Nothing is deleted for non-payment inside the export window in clause 14.

Every plan limit — responses per month, makers, AI generations — is a hard ceiling, not a soft target. Reaching one stops that activity until the next period or an upgrade. There is no overage billing and no surprise invoice. The free plan is provided as it is, may be changed or withdrawn with 30 days' notice, and carries no commitment of any kind.

We give no uptime commitment and no service credits. The service may be unavailable for maintenance, for a third-party failure, or for reasons on your side such as your own DNS or your own provider key. We may change or retire features with reasonable notice. If you need a contractual availability commitment, it has to be agreed in a signed order form.

Sondr is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all implied warranties, including fitness for a particular purpose, merchantability and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that it will produce any particular commercial result — no number of leads, no conversion rate, no revenue.

Our aggregate liability for all claims in any 12-month period is limited to the fees you actually paid us in the three months before the claim arose. We are not liable for indirect or consequential loss, lost profit or revenue, lost or corrupted data, loss of goodwill, or the cost of substitute services. Nothing here excludes liability that cannot be excluded under Norwegian law, including gross negligence and intent.

You will defend and hold us harmless against any third-party claim arising from your content, your quizzes, your use of lead data, your marketing, or your breach of these terms — including claims by respondents and by regulators.

Raise any problem in writing through the help panel within 30 days of noticing it, and allow us 30 days to correct it or issue a credit. Completing that process is a precondition to any claim, and a correction or credit is your sole and exclusive remedy.

Any claim must be filed within 12 months of the event that caused it, after which it is waived. Only the contracting company may claim: your team members, your respondents and any other third party acquire no rights under this agreement and cannot bring a claim under it. Claims arising from the same or connected facts count as one claim against the cap in clause 9.

These documents, plus any signed order form, are the entire agreement. You confirm you are not relying on any demo, trial result, roadmap, benchmark, support answer, marketing page or conversation outside them, and that nothing said in chat, on a call or in a webinar creates a warranty, commitment or side agreement. Nobody at Sondr can vary these terms except in writing signed by a director.

We are not responsible for, and accept no liability arising from:

• your key, account, bill, rate limits or outage at any model provider;
• the acts or failures of any third-party service, network or integration;
• your own DNS, embed code, website or CMS;
• anything caused by your configuration, your team's access decisions or credentials, or your failure to keep an exported copy of your data;
• use of features marked beta or preview, which carry no commitment whatsoever;
• events beyond reasonable control, including infrastructure failure, cyber attack, industrial action, war and change of law.

Where a third party we rely on fails, our only obligation is to work around it where practical.

Monthly or annual, renewing until cancelled. Cancel any time; the current period is not refunded. We may suspend an account for non-payment or for a clear breach of clause 4, with notice where practical. On termination you can export everything for 30 days, after which we delete it.

Norwegian law, excluding its conflict-of-law rules and the CISG. Oslo District Court is the first venue. If a clause is held unenforceable, the rest stands.